Reference

Terms & Conditions For Your id789 Account

id789 Terms & Conditions set the rules for opening an account, accessing the lobby and using DANA, OVO, GoPay or QRIS where local law permits.

Account access rulesWallet status checksPolicy change alertsIndonesia accessSupport Chat Center

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What These Terms Cover In Indonesia

id789 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions explain how your id789 account may be opened, used, paused or closed, and how we handle account details, wallet activity and requests for support. Access depends on local law, so you must check that use is permitted in your location before continuing.

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We may ask you to confirm your phone number and account details when a payment or withdrawal needs checking. The current wording applies when you access the lobby through a mobile browser or desktop browser. For payment context, our available routes include DANA, OVO, GoPay, QRIS,
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bank transfer and virtual account; the route shown to you depends on account status and local availability.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP ROUTES

Where To Ask About Terms & Conditions

A clear support route matters when a policy point affects your account or wallet status.

ACCOUNT SAFEGUARDS

How We Apply These Terms

Our policy process connects the written Terms & Conditions with practical account controls. We use the details you submit to manage access, phone verification, payment checks and support requests, while browser cookies…

Data handling

We use submitted account details for access checks, phone verification, payment reconciliation and support handling under these Terms & Conditions. When you contact us about DANA or QRIS, the payment reference helps us match the request without requesting your wallet PIN.

Cookies and sessions

Cookies may keep your signed-in session and selected account path working between pages. If your mobile browser blocks required cookies, the account screen may return you to login. Our Terms & Conditions explain this session behaviour and the choices available in your browser.

Account security

You are responsible for keeping your password, phone access and wallet credentials private. We may pause an account check when details do not match or when a withdrawal needs confirmation. Do not place a password, PIN or one-time code in the Support Chat Center.

Policy retention

We retain account and support records for the period needed to operate the account, resolve payment questions and meet applicable legal duties. The period can vary by record type. Ask through the Support Chat Center if you need the retention basis for a specific request.

Requesting changes

You can request a correction to inaccurate account details by contacting support from the account path. State which detail needs changing and complete any phone check we ask for. We may keep a record of the request so the Terms & Conditions process remains auditable.

Policy contact

For a clause, access rule or policy-change question, contact us through the Support Chat Center and name the relevant heading. We will explain the operational step that applies, including whether access depends on local law or a completed account verification.

Terms & Conditions Questions Answered

Before you open an account, these Terms & Conditions answers cover the searches we receive most often about access, data, payments and policy changes. The wording applies to the account path shown to you in Indonesia, and access depends on local law. When your question concerns a personal record, use the Support Chat Center rather than sharing details in a public message.

You can read the current id789 Terms & Conditions on this page before opening or using an account. Check the effective wording each time you return, especially before using DANA, OVO, GoPay, QRIS, bank transfer or virtual account routes.

Yes. These Terms & Conditions apply when you access the account and lobby through a mobile browser or desktop browser. Your browser may need required cookies for session continuity, and phone verification must be completed before account access.

Account access may remain paused until the phone check is completed. Contact the Support Chat Center from the account path, state whether you are on mobile or desktop, and follow the identity step we provide. Do not send a password or one-time code.

The Terms & Conditions allow us to check payment status and match a reference when you use DANA or QRIS where local law permits. Keep the receipt or reference available for support. Wallet status can remain pending while a payment confirmation is being matched.

Yes. Contact the Support Chat Center through your account path and identify the detail that needs correction. We may request phone verification before changing it, and we may retain the request record for account security and policy administration.

When we change these Terms & Conditions, we publish the revised wording on this policy page and show the applicable effective date. Read the update before continuing. A material account or payment change may also require an account prompt where the process supports it.

No service is available without the applicable access conditions. Eligibility depends on local law, account status, phone verification and any payment or security check that applies. If a service is not shown to your account, contact the Support Chat Center for the relevant policy explanation.

Terms & Conditions For Your id789 Account

Where To Ask About Terms & Conditions

How We Apply These Terms

Data handling

Cookies and sessions

Account security

Policy retention

Requesting changes

Policy contact

Terms & Conditions Questions Answered

01 Where can I read the id789 Terms & Conditions?

02 Do the Terms & Conditions apply to mobile browsers?

03 What happens if I cannot complete phone verification?

04 How do the Terms & Conditions affect DANA and QRIS payments?

05 Can I ask id789 to correct my account details?

06 How are Terms & Conditions changes communicated?

07 Where local law permits, can I access every service?

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